Customer Experience Strategy & Operations Manager, US KASA
Employment type
Full-time
Work setting
On-site
Location
Benton Harbor, MI
Schedule
Day shift
Posted
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Job overview
The Customer Experience Strategy & Operations Manager, US KASA is an onsite role based in Benton Harbor, MI. Compensation is not specified for this position, which supports the KitchenAid Small Appliances team. This role leads the delivery of CX strategy and manages the relationship with the Consumer Services Contact Center. The manager will oversee operational performance and ensure customer interactions enhance brand reputation.
What you'll do
- Lead contact center relationship
- Establish performance frameworks
- Analyze customer feedback
- Drive continuous improvement.
What we're looking for
- Skills & competencies
- full-timeday shiftbenton harbor miwhirlpoolcxcustomer experienceoperationsstrategymanagementonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement, sabbatical program.
Why this role
Experience in CX operations and contact center management.
About the employer
Whirlpool Corporation is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: 99c64cf8-97e6-4913-9877-74ad36581021