Deskside Support Engineer

Job overview

The Deskside Support Engineer works onsite in Des Moines, IA; the posting lists eight openings and does not specify compensation. The role provides hands-on technical support for end-user devices and serves as the primary onsite technical resource for employees. The engineer resolves hardware and software issues, deploys and maintains devices, tracks IT assets, and handles service requests within defined service-level agreements. The work supports a stable and secure computing environment through coordination with network, security, and systems teams.

What you'll do

• Troubleshoot laptops, desktops, monitors, docking stations, and peripherals
• install and maintain printers and scanners
• install and configure approved software
• prepare, image, deploy, upgrade, and replace devices
• maintain IT inventory and support equipment lifecycle management
• resolve service requests through the ITSM platform
• guide employees on device use, troubleshooting, and security
• collaborate with network, security, and systems teams
• ensure devices meet security, patching, and compliance requirements.

What we're looking for

Skills & competencies

deskside support engineer

des moines ia

eitacies inc

onsite it support

end-user devices

windows os

hardware troubleshooting

software installation

printer support

device deployment

it asset inventory

itsm tickets

security compliance

eight openings

Work arrangement

• Weekend coverage required

Why this role

The posting identifies eight openings and specifies an onsite location in Des Moines, Iowa.

About the employer

Eitacies Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.