Service Desk Analyst

Job overview

The Service Desk Analyst role is onsite in Blythewood, SC. Compensation is not specified. The role supports Bertrandt’s technology operations, which help teams working on mobility and manufacturing support projects. The analyst manages end-user support from ticket intake through resolution, maintaining consistent device setup, documentation, and inventory records. The work helps users stay productive and supports operational and compliance needs across locations.

What you'll do

• Manage and prioritize the Service Desk ticket queue and escalations
• provide in-person desktop and phone support
• follow up with users through resolution
• diagnose and resolve technical issues
• undertake small- to medium-sized IT projects
• set up laptops, monitors, and peripherals
• support Microsoft Teams Room systems
• maintain software licensing, asset inventory, documentation, and knowledge base articles
• serve as escalation point for complex end-user issues.

What we're looking for

Skills & competencies

service desk analyst

blythewood sc

bertrandt

full-time

onsite

it support

ticket queue

microsoft 365

azure

windows 11

macos

ios

teams rooms

asset management

Work arrangement

• Weekend coverage required

Why this role

Requires 5+ years of Service Desk or IT support experience; experience with Microsoft 365, Azure, Windows 11, macOS, iOS, and Teams Rooms is requested.

About the employer

Bertrandt is hiring for this role. Industry: Engineering Services. Sector: 54.