Live Answer Representative

Job overview

The Live Answer Representative role is onsite at the Live Answer office in SouthPark, Charlotte, NC, Monday–Friday from 8 a.m. to 5 p.m. Compensation is not specified. The role supports patient access and registration for Tryon Medical Partners. The representative handles patient calls and messages, completes registration, and routes requests to the appropriate teams. The role contributes to timely resolution of patient concerns and accurate scheduling, insurance, and demographic records.

What you'll do

• Respond to access and billing calls and messages
• resolve or escalate patient concerns
• handle refill, lab, and test-result requests
• schedule patients with the appropriate physician and visit type
• assess calls for triage
• direct callers
• verify demographic and insurance information
• collect copays and balances
• answer basic billing questions
• and complete registration.

What we're looking for

Skills & competencies

live answer representative

patient access

healthcare customer service

patient registration

call handling

scheduling

insurance verification

southpark charlotte nc

tryon medical partners

monday–friday

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Why this role

The position is based at the Live Answer office and has a stated Monday–Friday, 8 a.m.–5 p.m. schedule.

About the employer

Tryon Medical Partners is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.