Customer Care Representative II

Job overview

The Customer Care Representative II role is onsite in Melbourne, FL. The starting rate is $15 per hour. Percepta provides customer service and customer loyalty support for clients across multiple markets. The representative responds to customer inquiries and technical questions, works toward complete resolution, and supports service-level goals. The role also coordinates with dealerships, documents customer contacts, and helps improve support processes.

What you'll do

• Answer customer inquiries and concerns by telephone
• follow call-handling processes and service levels
• research and resolve technical issues using job aids and desktop tools
• educate customers about products and services
• coordinate with dealerships
• document contacts and follow-ups in the contact system
• handle difficult issues professionally
• attend scheduled meetings and training
• recommend improvements and support additional assignments.

What we're looking for

Skills & competencies

customer care representative ii

full-time

melbourne fl

percepta

customer service

technical support

telephone support

crm

automotive

$15/hr

monday–saturday operations

any shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• FSA and HSA
• 401(k)
• vacation and sick time
• paid holidays
• tuition reimbursement
• employee assistance, discount, training and development, and rewards programs.

Why this role

Starting hourly rate is $15.00. Must be open to any shift; the listed operating hours are Monday–Friday, 8:00 a.m.–11:00 p.m., and Saturday, 8:00 a.m.–8:00 p.m.

About the employer

Percepta is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.