Member Service Advisor, Contact Center

Job overview

The Member Service Advisor, Contact Center role is onsite in Smithfield, RI; compensation is not specified. The role supports Navigant Credit Union’s mission of providing outstanding member experiences and helping Rhode Islanders build stronger financial futures. The advisor handles member transactions and inquiries across multiple channels, builds relationships, and recommends relevant products and services to support members’ financial needs.

What you'll do

• Build relationships to understand members’ financial goals and recommend or cross-sell products
• process transactions by phone, mail, email, fax, and online services
• resolve inquiries and discrepancies
• promote credit union products and services
• refer members to wealth management when appropriate
• collaborate with branch teams and business partners.

What we're looking for

Skills & competencies

member service advisor

contact center

smithfield ri

navigant credit union

member support

financial transactions

customer service

product referrals

relationship building

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k)
• tuition reimbursement
• paid time off
• paid volunteer hours
• training and professional development.

Why this role

At least two years of member service, operations, or call center experience; high school diploma or GED required; Spanish bilingual skills preferred.

About the employer

Navigant Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.