On-Call Home Care Scheduler

Job overview

The On-Call Home Care Scheduler role is primarily remote during assigned on-call hours, with training in the office; the listing is associated with Birmingham, AL. Compensation is not specified. Right at Home’s stated mission is to improve the quality of life for those it serves. The role coordinates in-home care outside standard office hours, maintaining continuity of care by responding to scheduling needs, resolving issues, and communicating with clients, caregivers, and families. The posting describes a repeating 28-day rotation with evenings, overnights, weekends, and holidays.

What you'll do

• Serve as the primary contact during assigned on-call hours
• answer incoming calls
• coordinate caregiver schedules and unfilled shifts
• address missed clock-ins and clock-outs
• manage client or caregiver concerns and emergencies
• conduct warm handoffs
• document interactions and service changes
• report significant issues to the administrative team
• follow company policies and applicable regulations
• make time-sensitive decisions and escalate concerns appropriately.

What we're looking for

Skills & competencies

on-call home care scheduler

remote work

office training

home care scheduling

caregiver coordination

client support

birmingham al

right at home birmingham

28-day rotation

evenings and overnights

weekends and holidays

travel up to 15%

Work arrangement

• Weekend coverage required

Why this role

The posting specifies a repeating 28-day rotation: 7 days on, 7 off, 7 on, 3 off, a 2-day weekend peak shift, and 2 off. Limited travel may average up to 15% of work time.

About the employer

Right at Home Birmingham is hiring for this role. Industry: Home Health Care Services. Sector: 62.