Helpdesk Technician

Job overview

The Helpdesk Technician role is primarily onsite in Cleveland, OH, with support provided remotely and occasionally onsite at client environments. Compensation is $45,000–$55,000 per year. FIT Technologies supports client technology environments and is headquartered in Cleveland. The technician provides first-line technical assistance and helps maintain client environments by resolving support calls and ticket requests. The role diagnoses issues, documents resolutions, updates customers, and escalates unresolved problems to the next support level.

What you'll do

• Support client environments remotely and occasionally onsite
• respond to service calls and tickets within client SLA time frames
• serve as the first contact for technical assistance by phone or email
• troubleshoot and determine solutions
• escalate unresolved issues
• provide information about IT products and services
• record problems and resolutions
• follow up with customers and update case information.

What we're looking for

Skills & competencies

helpdesk technician

cleveland oh

fit technologies

full-time

it support

technical troubleshooting

customer service

ticketing systems

microsoft windows

active directory

tcp/ip

$45k–$55k/year

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• paid time off and holidays
• paid military and parental leave
• employee stock ownership plan
• 401(k) match
• dependent care FSA.

Why this role

Supports client environments using remote troubleshooting, ticketing systems, and Microsoft technologies.

About the employer

FIT Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.