Customer Service Sales Representative

Job overview

The Customer Service Sales Representative is an onsite role in Auburn, MA. Pay is $19–$23 per hour. The role supports Metal Supermarkets Boston North, which serves customers seeking small-quantity metals and related products. The representative handles customer inquiries and orders across phone, email, and walk-in channels, helping customers identify suitable materials and resolve order needs. The role also supports sales targets and store operations through order follow-up, customer relationship building, point-of-sale updates, and payment processing.

What you'll do

• Provide customer service and address customer needs
• respond to order requests, quotes, and delivery follow-up
• build customer relationships
• identify sales leads and support new customer development
• support sales and budget targets, stock control, gross margins, and cost budgets
• enter and update customer information in point-of-sale software
• accept cash and card payments.

What we're looking for

Skills & competencies

customer service

sales representative

auburn ma

metal supermarkets

$19–$23/hr

monday to friday

customer orders

metal products

sales leads

point of sale

order follow-up

full-time

customer relations

Work arrangement

• Weekend coverage required

Why this role

Regular business hours Monday to Friday; training provided on machines and different metals.

About the employer

MASSACHUSETTS METALS CO is hiring for this role. Industry: Metal Service Centers and Other Metal Merchant Wholesalers. Sector: 42.