Customer Experience Manager

Job overview

The Customer Experience Manager role is onsite in Kenner, LA; compensation is not specified. At Lakeside Toyota, the role supports service operations and the Assistance Service Manager, helping customers feel informed and cared for. The position helps keep the service lane organized and efficient by welcoming customers, preparing repair orders and service tickets, communicating vehicle updates, assisting with appointments, and handling checkout.

What you'll do

• Greet customers and direct them to service team members
• prepare and organize repair orders and service tickets
• update customers on vehicle status, parts needs, and service recommendations
• process final bills and accept cash or credit card information
• assist with appointment scheduling
• maintain an organized service reception area.

What we're looking for

Skills & competencies

customer experience

service operations

customer service

automotive service

repair orders

service tickets

appointment scheduling

cash handling

full-time

kenner la

lakeside toyota

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k)
• long- and short-term disability
• paid vacations
• life insurance
• direct deposit.

Why this role

The posting describes a family-oriented workplace and more than 31 years serving the community.

About the employer

Lakeside Toyota is hiring for this role. Industry: New Car Dealers. Sector: 44.