Customer Experience Associate – Direct-to-Consumer

Job overview

The Customer Experience Associate – Direct-to-Consumer role is onsite in Stone Mountain, Georgia. Compensation is not specified. The role supports Mud Pie’s Ecommerce team and customer service operations across direct-to-consumer and marketplace channels. The associate responds to customer questions, resolves order and product concerns, coordinates with fulfillment and operations, and maintains service tools and self-service resources. The role also surfaces customer feedback and recurring issues to help improve the broader customer experience.

What you'll do

• Respond to customer inquiries across email, chat, marketplace, and social media
• resolve order, return, and product concerns
• coordinate shipping and fulfillment issues with internal teams
• manage Zendesk/Gorgias tickets and queues
• maintain Help Center and FAQ resources
• flag website issues
• monitor reviews and trends
• contribute to service reporting.

What we're looking for

Skills & competencies

customer experience associate

direct-to-consumer

dtc

ecommerce

customer support

marketplace channels

email and chat support

zendesk

gorgias

customer feedback

stone mountain ga

mud pie

Work arrangement

• Weekend coverage required

Why this role

The posting prefers 1–3 years of customer service, ecommerce, retail, or related experience and familiarity with customer service and ecommerce platforms.

About the employer

Mud Pie is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.