Customer Delivery Manager

Job overview

Compensation is $100,000–$175,000 per year. The Customer Delivery Manager role is listed in San Francisco, CA, and the posting describes it as hybrid remote. in the structured listing; the posting states a $100,000–$175,000 annual on-target earnings range, plus equity and benefits. Finix builds payment acceptance and payouts solutions for platform clients. The manager leads end-to-end customer delivery and implementation, aligning customer and partner initiatives with Finix’s goals. The role coordinates across sales, product, support, and risk/underwriting teams while strengthening customer relationships, tracking performance, and identifying opportunities for customer growth and retention.

What you'll do

• Report performance metrics
• hold quarterly business reviews
• participate in evaluations of potential products and services
• build relationships with customer executives
• coordinate priorities and roadmaps across internal teams
• advocate for customers
• manage customer data
• use performance metrics to communicate product value
• identify opportunities for customer revenue growth
• support product, distribution, and commercial partnerships.

What we're looking for

Skills & competencies

customer delivery manager

customer success

payments

fintech

san francisco ca

finix

hybrid remote

full-time

client implementation

strategic accounts

quarterly business reviews

equity

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity and benefits are noted in the posting
• specific benefits are not detailed.

Why this role

Owns end-to-end implementation of payment acceptance and payouts solutions for platform clients and works across customer, partner, and internal teams.

About the employer

Finix is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.