Retail Customer Service Lead

Job overview

Retail Customer Service Lead (Key Holder) in San Tan Valley, AZ. This is an onsite position. Compensation is not specified. PetSmart is a company that focuses on pets and their families, offering various benefits and development opportunities.

What you'll do

• Facilitates the associate experience and supports associate development.
• Validates completion of assigned operational messages and engagement video compliance.
• Supports the various Services businesses as needed.
• Delegates and validates completion of daily tasks.
• Leads and directs associates when acting as the Leader on Duty.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Responsible for pet parent experience and outcomes.
• Promotes and coordinates store events and marketing.
• Responsible for live pet sales and pet adoptions.
• Supports with monthly live cycle counts.
• Recommends, informs, and sells merchandise and services.
• Prepares online orders for pick-up.
• Backup to operate point-of-sale (POS) systems.
• Maintains store standards and leads a culture of empowerment.
• Ensures a safe environment for associates, pets, and pet parents.
• Responsible for taking immediate action and reports when a sick/injured pet is identified.
• Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
• Shared responsibility with store opening and closing procedures.
• Assists and works in other departments as required.

What we're looking for

Experience

2+ years of retail experience in a customer-focused environment.

Skills & competencies

retail

customer service

lead

petsmart

san tan valley az

full-time

retail operations

customer experience

team lead

key holder

pet care

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: All Other Personal Services. Sector: 81.