Customer Service Representative

Job overview

The Customer Service Representative role is hybrid in Chicago, IL, with compensation of $45,000–$58,000 per year. Crestfield Talent is seeking someone to help customers and coordinate with internal departments to support positive service experiences. The role exists to resolve customer inquiries and service requests across phone, email, and chat, maintain customer relationships and accurate CRM records, and support retention and engagement. The representative follows up on outstanding requests and works with colleagues to improve customer satisfaction.

What you'll do

• Respond to customer inquiries by phone, email, and chat
• assist with account questions and service requests
• resolve issues
• maintain customer relationships and CRM records
• coordinate with internal departments
• follow up on outstanding requests
• support retention and engagement initiatives.

What we're looking for

Skills & competencies

customer service representative

hybrid

chicago il

crestfield talent

customer support

crm software

phone support

email support

live chat

customer relations

problem solving

full-time

$45k–$58k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional development and career advancement opportunities.

Why this role

Hybrid arrangement; professional development and career advancement opportunities.

About the employer

Crestfield Talent is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.