Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist — State Farm Agent Team Member role is onsite in Lafayette, LA. Compensation is $15–$18 per hour. The Chase Desormeaux State Farm agency helps community members protect what matters through insurance coverage and client support. The specialist maintains existing customer relationships through renewal outreach, account reviews, and coverage discussions. By identifying service needs and documenting interactions, the role contributes to customer satisfaction and agency retention objectives.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

insurance

policy renewals

coverage options

account reviews

customer engagement

client relationships

full-time

lafayette la

state farm agent

$15–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Free uniforms, paid time off, and performance-based bonus.

Why this role

The role requires the ability to obtain applicable state insurance licenses. Previous customer service or account management experience is preferred.

About the employer

Chase Desormeaux - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.