Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Duluth, GA. Compensation is not specified. The agent supports guest services at Sonesta Gwinnett Place Atlanta and reports to the Front Office Manager or Front Office Supervisor. The role exists to provide guests with a welcoming and seamless hotel experience throughout their stay. By handling check-in and check-out, reservations, inquiries, and concerns, the agent helps guests access hotel services and local information.

What you'll do

• Welcome and assist guests
• check guests in and out
• handle reservations and inquiries
• provide information about hotel services and local attractions
• address guest concerns
• work a flexible schedule that may include evenings, weekends, and holidays.

What we're looking for

Skills & competencies

front desk agent

hotel guest services

check-in

check-out

reservations

guest inquiries

hospitality

duluth ga

sonesta gwinnett place atlanta

flexible schedule

evenings

weekends

paid time off

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling
• access to up to 40% of earned wages before payday
• paid time off and paid holidays
• medical, dental, and vision benefits
• 401(k) with a guaranteed 4% match and no vesting period
• hotel and food-and-beverage discounts.

Why this role

The posting notes that hotel experience is a plus and describes a combination of education and experience. It identifies career-growth opportunities across the hotel portfolio.

About the employer

Sonesta Gwinnett Place Atlanta is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.