Call Center Associate (Inside Sales)

Job overview

The Call Center Associate is an onsite role based in Quincy, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the sales and marketing department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. The role exists to facilitate customer engagement by managing incoming inquiries from homeowners interested in window services. The associate is responsible for identifying unique home situations, scheduling appointments for sales consultants, and delivering exceptional service through active listening and effective communication.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Identify customers unique home situations.
• Schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.
• Provide world-class customer service using provided methodology and resources.

What we're looking for

Skills & competencies

full-time

day shift

quincy ma

renewal by andersen

inside sales

customer service

no cold calling

weekend availability

$50k-$70k/yr

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6%, Paid Time Off, Company Paid Holidays, Paid Volunteer Time

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year, shift differential pay for weekends.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.