Member Support Representative II – Verifications

Job overview

The Member Support Representative II – Verifications role is onsite in McLean, VA, five days per week. Compensation is not specified. The representative supports ID.me's member verification process at its McLean headquarters. The role helps members securely verify their identities and recover accounts by guiding them through video calls, validating documentation, and resolving questions. Accurate, confidential support contributes to the security and reliability of ID.me's digital identity services.

What you'll do

• Conduct inbound video verification calls
• guide members through identity verification and validate required documentation
• address verification inquiries and concerns
• assist with account recovery and issue resolution
• apply coaching and training
• follow quality assurance policies
• collaborate with team leads and management to improve the verification process
• stay current on policies, procedures, and regulations.

What we're looking for

Skills & competencies

member support representative ii

verifications

customer support

video verification

digital identity

account recovery

mclean va

id.me

full-time

in-office

contact center

paid training

google suite

zendesk

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance, 15 days of accrued paid time off annually, paid training, ongoing professional development, overtime opportunities, and night and overnight shift differentials.

Why this role

Full-time, in-office role; requires a high school diploma or equivalent, six months of customer support experience preferably in a contact center, and six months using Mac and/or PC platforms. Contact center operates 24/7 with multiple shifts to choose from.

About the employer

IDMe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.