Technical Support Representative I – Night Shift
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Night shift
Posted
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Job overview
The Technical Support Representative I – Night Shift role is onsite in Tampa, FL or Branchburg, NJ. Compensation is not specified. The schedule is Tuesday–Saturday, 5:00 p.m.–1:30 a.m. EST. Everon provides security solutions and services, and its employees support customers and communities. The representative provides frontline technical assistance for video surveillance, intrusion detection, and access control systems. The role diagnoses and resolves customer and technician issues, documents support activity, and escalates complex problems while maintaining customer communication.
What you'll do
- Provide first-level remote troubleshooting for video surveillance, intrusion detection, and access control systems
- respond to inbound calls, emails, and support requests
- assist with installation, configuration, programming, and onboarding
- troubleshoot hardware, software, networking, and connectivity issues
- document interactions and resolutions
- escalate complex issues while maintaining customer ownership.
What we're looking for
- Skills & competencies
- technical support representative inight shifttuesday–saturday5:00 p.m.–1:30 a.m. estvideo surveillanceintrusion detectionaccess controlcctvnetworkingcustomer supporttampa fl or branchburg njeveron
- Work arrangement
- Weekend coverage required
Why this role
Night schedule Tuesday–Saturday, 5:00 p.m.–1:30 a.m. EST; candidates must live in the Tampa, FL or Branchburg, NJ area.
About the employer
Everon is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Security Systems Services (except Locksmiths)
- Occupation code
- 15-1244.00
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Listing ID: 985a3a20-0a3c-4965-9423-82dc5a316535