Support Engineer — Asia-Pacific

Job overview

The Support Engineer — Asia-Pacific role is intended for someone based in the Asia-Pacific region; the listing location is Chantilly, VA, and compensation is not specified. REDLattice is recruiting on behalf of a hiring partner, and applications are shared with that partner. The engineer provides customer-facing technical support from onboarding through deployment and ongoing operations. By diagnosing issues, coordinating with internal teams, and advising customers on their environments, the role helps resolve technical challenges and maintain a reliable customer experience.

What you'll do

• Own customer technical issues through diagnosis, troubleshooting, resolution, and follow-up
• serve as a primary technical contact
• understand customer environments and identify risks
• support onboarding, deployment, and operations
• coordinate technical activities and projects
• collaborate with Product, Engineering, Sales, and Support
• communicate technical concepts to varied audiences.

What we're looking for

Skills & competencies

asia-pacific

redlattice

support engineer

customer technical support

linux

kubernetes

networking

docker

mongodb

github

customer onboarding

technical troubleshooting

Work arrangement

• Weekend coverage required

Why this role

Requires current residence in APAC, Linux and Kubernetes proficiency, and flexibility to work outside standard business hours when needed for customer time zones.

About the employer

REDLattice is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.