Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite in Grapevine, TX. The listed salary range is $60,000–$80,000 per year. Dimerco Express Group manages international shipping, customs compliance, and warehousing to connect global trade and logistics networks.

What you'll do

• Build customer relationships and serve as a point of contact
• monitor shipments and provide updates and solutions
• manage customer issues through resolution
• process order documentation and data entry
• schedule pickups and deliveries
• coordinate with third-party logistics providers and trucking
• track shipments and update systems
• send pre-alerts and arrival notices
• issue invoices and quotations
• and identify process improvements.

What we're looking for

Skills & competencies

customer service specialist

grapevine tx

dimerco express

freight forwarding

global shipping

shipment tracking

order processing

customer accounts

logistics

quotations

$60k–$80k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance and 401(k).
• The posting also describes training, career support, and career mobility opportunities.

Why this role

Experience in freight forwarding, logistics, customer service, or account management is preferred. The company describes training, career support, global exposure, and cross-functional collaboration opportunities.

About the employer

Dimerco Express Corp is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.