Front Desk Supervisor — Croydon Hotel

Job overview

The Front Desk Supervisor role is onsite at the Croydon Hotel in Miami Beach, FL. Compensation is not specified. The supervisor supports the hotel’s Front Desk department and assists with supervision of Front Desk Agents. The supervisor ensures guests are checked in and out promptly and that requests and concerns are handled professionally. By coordinating service, resolving dissatisfaction, and supporting front desk staff, the role contributes to guest satisfaction and efficient hotel operations.

What you'll do

• Provide prompt, personalized check-in and check-out service
• assist with supervising Front Desk Agents
• support guest billing and credit policies
• participate in briefings
• maintain guest confidentiality
• communicate promotions
• build rapport with VIPs
• coordinate special arrangements
• maintain guest preference records
• resolve dissatisfaction
• keep the lobby neat and clean.

What we're looking for

Skills & competencies

front desk supervisor

miami beach fl

croydon hotel

south beach group hotels

hotel front desk

guest check-in

guest check-out

guest relations

front desk agents

supervisory experience

flexible schedule

weekends and holidays

evenings and overnight shifts

Work arrangement

• Weekend coverage required

Why this role

Requires at least three years of front-office supervisory experience and at least two years of hotel supervisory experience. Hours vary with business needs and may include weekends, holidays, evenings, and overnight shifts. A bachelor’s degree in hospitality management is preferred or equivalent relevant management experience.

About the employer

South Beach Group Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.