Account Manager
Employment type
Full-time
Work setting
On-site
Location
Montgomery, AL
Schedule
Day shift
Posted
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Job overview
The Account Manager role is onsite in Montgomery, AL. Compensation is not specified. The position supports ICS, a provider of telecommunications products and customer service to correctional facilities. The Account Manager builds relationships with facility stakeholders and oversees service operations across assigned sites. Monitoring equipment and platforms, coordinating repairs and supplies, and communicating disruptions help maintain the correctional facilities’ communications services.
What you'll do
- Develop relationships with facility stakeholders
- manage correctional facility communications services
- monitor phones, video visiting, and tablet operations
- coordinate equipment repairs and supplies
- review platforms for software and account issues
- assist with virtual staff training
- prepare equipment for tablet distributions
- monitor circuits and create carrier tickets
- report major system disruptions to leadership.
What we're looking for
- Skills & competencies
- account managermontgomery altkc holdingsicsolutionscorrectional facilitiestelecommunications servicesaccount relationshipsvideo visitingtablet operationsequipment coordinationvirtual trainingcustomer support
- Work arrangement
- Weekend coverage required
About the employer
TKC Holdings is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Wired Telecommunications Carriers
- Occupation code
- 11-2022.00
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Listing ID: 983c7a0b-e782-47a8-bc68-6e34fac3af87