Contact Center Customer Service Representative

Job overview

The Contact Center Customer Service Representative is an onsite, full-time role in Tallahassee, FL. Compensation is not specified; the posting describes the pay as competitive hourly pay. First Commerce Credit Union says its work supports members’ financial well-being and community empowerment. The representative assists members with financial questions and routine transactions through phone, email, and fax. The role supports member relationships by providing accurate service, identifying needs, and following credit union policies and regulations.

What you'll do

• Respond to member inquiries about accounts, cards, payments, rates, and digital banking
• complete transfers, loan payments, wire transfers, account maintenance, and other routine transactions
• identify member needs and recommend products and services
• communicate by phone, email, and fax
• balance transactions and follow policies and regulations.

What we're looking for

Skills & competencies

contact center

customer service

credit union

member support

financial transactions

account maintenance

phone and email

tallahassee fl

first commerce credit union

full-time

weekend shifts

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• employee assistance programs
• training and career development
• and a $500 referral bonus.

Why this role

The posting lists a $500 referral bonus for helping find a new hire.

About the employer

First Commerce Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.