Call Collection Specialist

Job overview

The Call Collection Specialist role is office-based in Fairview Heights, IL, with no field visits required. Pay is $19–$20 per hour. RNR Tire Express operates a rent-to-own tire and wheel business. The specialist manages past-due accounts through customer calls, payment arrangements, and merchandise-return coordination. Accurate account records, consistent follow-up, and compliance with collection requirements support collection goals while maintaining customer service.

What you'll do

• Contact past-due customers by phone to arrange payments, resolve delinquencies, or coordinate merchandise returns
• negotiate payment plans within company policies
• respond to customer inquiries
• escalate complex issues
• maintain CRM records of interactions and account activity
• monitor account status and follow up
• comply with company policies and debt collection laws
• support process improvements and collection targets.

What we're looking for

Skills & competencies

call collection specialist

collections

past-due accounts

payment plans

customer service

crm

fdcpa

fairview heights il

rnr tire express

$19–$20/hr

office-based

account management

Work arrangement

• Weekend coverage required

Why this role

The role may involve occasional after-hours calls when necessary; knowledge of debt collection regulations such as FDCPA is a plus.

About the employer

RNR Tire Express is hiring for this role. Industry: Tire Dealers. Sector: 44.