Retail Operations Lead

Job overview

Retail Operations Lead in Cleveland, TN. This is an onsite position with a flexible schedule and day shift. Compensation is not specified. This role has shared responsibility to drive operational excellence in stores, focusing on merchandising, inventory management, pet care operations, store opening/closing, overseeing associates, and maintaining a safe and organized environment.

What you'll do

• Support and guide sales associates in merchandise handling.
• Facilitates the associate experience and supports associate development.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Execute merchandise strategies to optimize sales.
• Manages inventory levels, conducts regular audits, and analyzes sales trends.
• Assists in maintaining accurate inventory records.
• Operate point-of-sale (POS) systems.
• Maintains store standards and leads a culture of empowerment.
• Shared responsibility with store opening and closing procedures.
• Completes monthly live cycle counts.
• Responsible for pet care maintenance.
• Ensures pet parents have a positive experience with online orders.
• Supports the associate and pet parent experience.
• Responsible for taking immediate action and reports when a sick/injured pet is identified.

What we're looking for

Education

High School Diploma or GED

Experience

2+ years of retail supervisory experience in a customer-focused environment.

Skills & competencies

retail

operations

lead

full-time

petsmart

cleveland tn

united states

onsite

flexible schedule

day shift

no weekends

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.