System Administrator I – Tier 1

Job overview

The System Administrator I – Tier 1 role is onsite in Annapolis Junction, MD, and compensation is not specified. The position requires a TS/SCI clearance with a Full Scope polygraph. The role provides first-level technical support by responding to user requests, resolving basic hardware, software, and connectivity issues, and escalating complex problems. It also maintains support records and knowledge resources while following IT and departmental security procedures.

What you'll do

• Respond to user inquiries by phone, email, chat, or ticketing system
• log and track support requests
• diagnose basic hardware, software, and network issues
• guide users through troubleshooting
• escalate complex issues
• install, configure, and update software
• assist with account access
• troubleshoot peripherals
• maintain IT asset inventory
• document solutions and tickets
• contribute to knowledge base articles
• report potential security incidents
• mentor less experienced professionals when needed.

What we're looking for

Skills & competencies

system administrator

tier 1 support

help desk

servicenow

technical support

hardware support

software support

network troubleshooting

annapolis junction md

ts/sci

full scope polygraph

iat level 1

Work arrangement

• Weekend coverage required

Why this role

Requires TS/SCI with Full Scope polygraph and IAT Level 1 certification, with CompTIA A+ CE or CompTIA Network+ CE listed.

About the employer

Orion Consortium is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.