Customer Service Specialist

Job overview

The Customer Service Specialist works onsite in Irving, TX, Monday through Friday from 10:00 AM to 7:00 PM, with overtime when needed. Compensation is $21–$23 per hour. Astura Medical is a surgeon-inspired medical device company developing products for the spinal implant marketplace. The role connects the sales force with internal operations and manages the sales process from distributor onboarding and approval through transactions. By coordinating orders, inventory, purchasing, shipping, and related information, the specialist helps departments meet daily deadlines and support customer and sales needs.

What you'll do

• Administer distributor and sales onboarding, including preparing and distributing approval and legal documents
• process and communicate sales orders and inventory requests
• manage outstanding purchase orders
• process requests for products, literature, shipping labels, tracking, and other data
• coordinate inventory transfers and deliveries
• handle returns and field inventory discrepancies
• collaborate with internal departments, including Materials, to maintain accurate systems data
• work overtime when needed.

What we're looking for

Skills & competencies

customer service specialist

full-time

irving tx

astura medical

monday–friday

10:00 am–7:00 pm

overtime when needed

sales onboarding

sales orders

inventory requests

purchase orders

medical devices

spinal implants

Work arrangement

• Weekend coverage required

Benefits & perks

• Collaborative work environment, casual dress, and work-life balance are noted.

Why this role

Daily office attendance is required; the posting states there are no remote or hybrid opportunities. Orthopedic spine experience is preferred but not required; SAP experience is a plus.

About the employer

Astura Medical is hiring for this role. Industry: Surgical and Medical Instrument Manufacturing. Sector: 33.