IT Field Support Specialist I

Job overview

The IT Field Support Specialist I role is onsite in Orlando, FL, with daily travel to nearby centers and at least 10% travel, including possible overnight out-of-state travel. Compensation is not specified. The role provides hands-on IT support to healthcare teams at InnovAge centers. The specialist serves as the local IT contact, resolving technical issues and coordinating with remote networking and infrastructure teams. The work helps centers maintain reliable IT services and gives staff timely support while protecting confidential information.

What you'll do

• Provide onsite troubleshooting and resolve complex IT issues
• act as the local IT contact and remote hands for networking and infrastructure teams
• build relationships with center staff
• prioritize and track work
• communicate technical information and escalate critical issues
• document knowledge-base articles and procedures
• travel between centers daily
• follow security and confidentiality standards.

What we're looking for

Skills & competencies

it field support specialist i

innovage

orlando fl

onsite

healthcare it

field support

microsoft azure

microsoft 365 fundamentals

itil

daily travel

center support

Work arrangement

• Weekend coverage required

Why this role

At least two years of IT support experience; Microsoft Azure and Microsoft 365 Fundamentals required; A+ and ITIL v4 foundations preferred; daily local travel and possible overnight travel.

About the employer

InnovAge is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.