Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Kissimmee, FL. Compensation is listed as $17–$19.50 per year. The role supports The Cake Bake Shop’s guest service and order operations.

What you'll do

• Respond to guest calls, emails, and inquiries
• provide product, service, order, and policy information
• accurately enter and process pre-orders, special orders, and online requests
• address and follow up on concerns
• escalate unresolved issues
• assist with order adjustments and refunds
• use company systems to track orders and communications
• make product recommendations or upsell
• and support office organization and interdepartmental communication.

What we're looking for

Skills & competencies

customer service

guest support

order processing

pre-orders

email support

phone support

point of sale

microsoft office

kissimmee fl

the cake bake shop

$17–$19.50/year

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent and willingness to work evenings, weekends, and flexible shifts as needed.

About the employer

The Cake Bake Shop Admin LLC is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.