Onsite Client Services and Desktop Support Lead

Job overview

The Onsite Client Services and Desktop Support Lead role is onsite in Santa Monica, CA. Pay is $35–$45 per hour. The role supports City locations and requires U.S. citizenship according to the posting. The lead coordinates onsite end-user and desktop support, troubleshoots user issues, and works with Level 2 and NOC teams to help resolve incidents promptly and maintain reliable user services.

What you'll do

• Provide and coordinate onsite desktop and end-user technical support
• troubleshoot hardware, software, workstation, and connectivity issues
• support onboarding, equipment setup, and configuration
• coordinate escalations with Level 2 and NOC teams
• maintain incident and service-request records in ServiceNow
• support knowledge transfer and onsite immersion
• follow City security, access, and support procedures.

What we're looking for

Skills & competencies

desktop support lead

santa monica ca

softthink solutions

onsite it support

end-user support

windows troubleshooting

hardware support

software support

servicenow

level 2 escalations

noc coordination

$35–$45/hr

Work arrangement

• Weekend coverage required

Why this role

The posting prefers an associate’s or bachelor’s degree or equivalent relevant experience, and lists CompTIA A+, Microsoft, or equivalent desktop support certification and ITIL Foundation as preferred. CLETS certification is required for frontline support for Police Department or City Attorney technology.

About the employer

Softthink Solutions Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.