Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Lewisburg, WV. Compensation is not specified. The position supports customer service and branch operations at City National Bank of WV. The supervisor coaches customer service representative staff while assisting customers with inquiries, transactions, and banking needs. The role also supports accurate cash handling and records, appropriate product referrals, and coordination with the branch manager and internal teams.

What you'll do

• Address customer inquiries and resolve issues
• supervise and coach customer service representative staff
• maintain and balance working cash
• assess customer needs and recommend banking products and services
• process deposits, withdrawals, and transfers
• refer customers to other business lines
• work with the branch manager and branch team to generate business
• maintain accurate customer records and documentation
• collaborate on complex customer issues.

What we're looking for

Skills & competencies

customer service supervisor

city national bank of wv

lewisburg wv

onsite

banking

customer service

staff coaching

cash balancing

deposits

withdrawals

transfers

banking products

branch operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• retirement plans
• paid vacation
• training programs and career growth opportunities.

Why this role

High school diploma or equivalent required; college degree preferred; banking or financial-institution customer service experience is a plus.

About the employer

City National Bank of WV is hiring for this role. Industry: Commercial Banking. Sector: 52.