Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Fayetteville, NY, and pays $45,000–$55,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The role supports Lori Mullen State Farm's customer service and retention work. The representative handles policy and billing questions, coverage changes, claims follow-up, renewals, and service updates. Through accurate records and attentive issue resolution, the role supports customer loyalty and identifies coverage gaps and service needs.

What you'll do

• Conduct policy reviews
• follow up on claims
• proactively contact customers about renewals and service updates
• support customer loyalty and retention
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues professionally
• identify coverage gaps and service needs. Obtain the required Property and Casualty license.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

fayetteville ny

new york

full-time

insurance customer service

policy reviews

claims follow-up

renewals

property and casualty license

customer retention

$45k–$55k

lori mullen state farm

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths.

Why this role

No prior insurance experience required. Uncapped commissions; high performers regularly exceed the stated range. This position is with an independent contractor State Farm agent, not State Farm Insurance Companies.

About the employer

Lori Mullen State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.