IT Service Team Lead

Job overview

The IT Service Team Lead role is onsite in Meridian, Idaho. The posting lists a salary range of $77,400–$112,200 per year. The role leads day-to-day Service Desk operations at United Site Services, a provider of site services for customer projects and events. The team lead supervises Service Analysts, manages queue health and service standards, and handles escalations while maintaining a limited ticket queue. The role supports reliable IT service by managing team performance, coverage, and process improvements.

What you'll do

• Supervise Service Analysts and assign work
• set priorities and maintain SLA and ticket-quality standards
• conduct performance reviews and manage development
• approve timecards and time off
• recommend hiring and personnel actions
• build shift coverage and Saturday on-call rotation schedules
• monitor queues and handle escalations
• identify ticket trends and recommend process or automation improvements
• carry a limited Tier 2/3 ticket queue.

What we're looking for

Skills & competencies

it service team lead

service desk

it support

team supervision

queue management

sla reporting

ticket escalations

tier 2/3 support

saturday on-call rotation

meridian id

united site services

salary $77,400–$112,200/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for eligible full-time employees include paid holidays and time off, medical, dental, vision, disability and life insurance, flexible spending and health savings accounts, 401(k) match, EAP, and employee discounts.

Why this role

Formal people-supervisor role requiring 5–7 years of IT support experience, including at least one year supervising or formally leading others; includes a Saturday on-call rotation schedule.

About the employer

United Site Services is hiring for this role. Industry: Remediation Services. Sector: 56.