Service Writer

Job overview

The Service Writer role is onsite in Knoxville, TN. Compensation is not specified. The position supports Harper Volkswagen’s customer-focused vehicle sales and service operations. The Service Writer meets with customers to understand vehicle repair and service needs, keeps customers updated on vehicle progress, and oversees technicians and quality control. The role helps deliver customer satisfaction while supporting efficient service operations.

What you'll do

• Meet with customers to determine vehicle repair or service needs
• build customer relationships
• monitor vehicle progress and update customers
• oversee technicians’ time management, parts ordering, and job completion
• oversee and participate in quality control
• support sales and retail promotions
• help develop and document standard operating procedures.

What we're looking for

Skills & competencies

service writer

automotive service

customer service

vehicle repair

service advisor experience

technician oversight

quality control

knoxville tn

harper volkswagen

valid driver's license

closed sundays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• short- and long-term disability
• employer-paid life insurance
• paid holidays, vacation, sick time, and birthdays
• paid training
• advancement opportunities.

Why this role

Benefits include medical, dental, and vision insurance; 401(k); disability and employer-paid life insurance; paid holidays, vacation, sick time, and birthdays; paid training; advancement opportunities; and Sundays closed.

About the employer

Harper Volkswagen is hiring for this role. Industry: New Car Dealers. Sector: 44.