Fixed Operations Director

Job overview

The Fixed Operations Director role is onsite in Eldridge, IA; compensation is not specified. The position leads Bish’s RV service department, supporting customer satisfaction and the company’s continued growth. The director builds and develops a high-performing service team while managing service performance, staffing, capacity, productivity, and financial results. The role uses KPIs and operational planning to improve service outcomes and support dealership growth.

What you'll do

• Manage customer satisfaction in the Service Department
• drive profitability through sales, gross profit, P&L management, and labor cost control
• build and maintain a team of technicians, service advisors, porters, and detailers
• support employee development and retention
• maintain vendor relationships
• meet monthly budget projections
• maintain a safe and functional workplace
• manage seasonal staffing plans
• monitor KPIs
• maximize capacity and productivity.

What we're looking for

Skills & competencies

fixed operations director

rv service

service department

team leadership

customer satisfaction

p&l management

service kpis

staffing strategy

capacity planning

eldridge ia

bish’s rv

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and supplemental coverage
• 401(k) with 5% match
• employee discounts
• company-paid life insurance
• gym membership reimbursement
• advancement opportunities
• annual incentive trip for top performers
• RV borrowing program.

Why this role

A college degree is a plus. Experience managing a high-volume service center in the RV, automotive, marine, or powersports industry is strongly preferred.

About the employer

BISHS RV INC is hiring for this role. Industry: Recreational Vehicle Dealers. Sector: 44.