Customer Experience Representative

Job overview

The Customer Experience Representative role is an onsite, full-time position in Trussville, AL. Compensation is not specified. The representative supports customer service and order entry for The McPherson Companies. The role helps customers place orders and resolve issues while coordinating with outside sales and operations teams. Accurate order entry, responsive problem-solving, and timely communication contribute to a positive customer experience and reliable order delivery.

What you'll do

• Handle inbound customer calls and take product orders by phone, email, and fax
• act as a liaison among customers, outside sales, and other parties
• resolve customer questions and issues
• suggest alternative products or services
• support outside sales inquiries
• perform order entry and participate in the call queue
• meet performance metrics
• maintain accurate data entry.

What we're looking for

Skills & competencies

full-time

customer experience representative

customer service

inbound calls

order entry

call center

trussville al

the mcpherson companies

product orders

customer issue resolution

data entry

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma, at least three years of customer service experience, and prior call center operations knowledge; college courses are preferred. The posting notes willingness to work nights and weekends as business needs dictate.

About the employer

The McPherson Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.