Service Operations Lead

Job overview

The Service Operations Lead role is onsite in Okemos, MI. The posting states pay of $17 per hour and describes a flexible schedule. The role supports restaurant operations at Panchero’s Mexican Grill, which emphasizes scratch-made food and customer service. The lead supervises shifts, monitors quality, safety, and customer experience, handles cash and drawer reconciliations, and trains staff. These responsibilities help maintain restaurant service and support team development and daily operations.

What you'll do

• Supervise shifts of 3 to 10 employees
• monitor quality, safety, and customer experience
• serve as customer service manager on duty
• handle cash and reconcile cash drawers
• train staff members for new hires and promotions
• perform other assigned duties.

What we're looking for

Skills & competencies

service operations lead

okemos mi

panchero's mexican grill

restaurant operations

shift supervision

customer service

cash handling

staff training

food discounts

$17 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule, food discounts, career advancement opportunities, and a positive workplace culture.

Why this role

The posting states no educational requirements and requires leadership experience. Flexible schedule, food discounts, and advancement opportunities are listed.

About the employer

Panchero's Mexican Grill is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.