Shop Facilitator / Customer Service Representative

Job overview

The Shop Facilitator / Customer Service Representative role is onsite in Capitol Heights, MD, with a stated annual salary range of $30,000–$45,000. Bavarian Motor Repairs describes its mission as “Improve, Uplift and Serve.” The role helps the shop team stay productive while providing customers with a positive experience. It supports service advisors and technicians by greeting customers, documenting vehicle arrivals, gathering vehicle information, and helping daily shop operations run smoothly.

What you'll do

• Greet clients, answer phones, and provide professional assistance
• photograph arriving vehicles and document their condition
• use diagnostic scanning equipment after training
• safely test-drive customer vehicles as needed
• assist service advisors and technicians
• upload photos and enter vehicle details
• anticipate team and client needs and support daily operations.

What we're looking for

Skills & competencies

shop facilitator

customer service representative

capitol heights md

bavarian motor repairs

full-time

automotive shop

customer service

vehicle check-in

diagnostic scanning

monday–thursday

four-day workweek

$30k–$45k

Work arrangement

• Weekend coverage required

Benefits & perks

• Structured hands-on training, stable Monday–Thursday schedule, and opportunity to learn new skills.

Why this role

Monday–Thursday, 7:30 AM–6:00 PM, with Fridays off. No automotive experience is required; training is provided. A valid driver’s license and clean driving record are required.

About the employer

Bavarian Motor Repairs, LLC is hiring for this role. Industry: General Automotive Repair. Sector: 81.