Technical Customer Service Representative — Medallion Labs

Job overview

The Technical Customer Service Representative — Medallion Labs role is onsite in Golden Valley, MN. Compensation is not specified. Medallion Labs provides analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry.

What you'll do

• Respond to customer inquiries by phone or email within 24 business hours
• handle complaints and facilitate resolutions
• troubleshoot portal and order questions
• prepare testing and Mock Nutrition Facts Panel quotes
• submit rerun and additional-testing requests through LIMS
• maintain customer records and dashboard information in LIMS
• log communications in Salesforce
• report weekly submission trends and metrics
• and manage client communications and large or specialty account projects.

What we're looking for

Skills & competencies

technical customer service

medallion labs

golden valley mn

customer inquiries

customer complaints

lims

salesforce

testing quotes

food industry testing

account projects

bachelor’s degree

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Requires one year of retail, customer service, or account management experience, a bachelor’s degree, and Microsoft Office proficiency. A science-related degree is preferred; lab or science environment and LIMS experience are preferences.

About the employer

Abacus Service Corporation is hiring for this role. Industry: Testing Laboratories and Services. Sector: 54.