Contact Center Representative

Job overview

The Contact Center Representative role is onsite in Tampa, FL; pay is $14 per hour. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries. The role exists to handle customer calls and inquiries, resolve issues, and support a positive customer experience. Representatives document interactions, follow scripts and procedures, meet performance measures, and participate in training and coaching to improve service delivery.

What you'll do

• Answer incoming calls and respond to customer inquiries
• provide accurate information about products, services, and policies
• resolve issues and escalate complex cases
• document interactions in the CRM system
• meet call quality, handle-time, and customer-satisfaction metrics
• follow scripts, procedures, and compliance standards
• participate in training and coaching.

What we're looking for

Skills & competencies

contact center representative

customer service

inbound calls

outbound calls

crm

problem solving

full-time

tampa fl

mci

$14/hr

Work arrangement

• Weekend coverage required

About the employer

MCI Careers is hiring for this role. Industry: All Other Business Support Services. Sector: 56.