PM Guest Service Agent

Job overview

The PM Guest Service Agent role is onsite in Philadelphia, PA. Compensation is not specified; the posting mentions competitive salary and performance-based incentives without numeric amounts. The Franklin on Rittenhouse is a boutique hotel focused on guest service and memorable guest experiences. This front desk role serves as a primary point of contact for hotel guests, supporting a welcoming and efficient stay through check-in and check-out, accurate transactions, timely responses, and coordination with hotel departments.

What you'll do

• Greet guests and assist with check-in and check-out
• respond to inquiries, requests, and concerns
• process reservations, room assignments, payments, and front desk transactions
• provide information about amenities and local options
• coordinate with housekeeping and maintenance
• handle calls and messages
• maintain records and follow hotel procedures
• keep the guest services area safe, clean, and organized.

What we're looking for

Skills & competencies

pm guest service agent

hotel front desk

guest services

check-in

check-out

reservations

customer service

philadelphia pa

the franklin on rittenhouse

evenings

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• training and professional development opportunities.

Why this role

The posting offers health, dental, and vision insurance, paid time off and holidays, training, and professional development opportunities.

About the employer

The Franklin on Rittenhouse, A Boutique Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.