Inside Sales Retention Specialist

Job overview

The Inside Sales Retention Specialist role is hybrid in Phoenix, AZ, with a base rate of $15.39 per hour and target commission of $20,790 annually at full-time hours and 100% quota attainment. ZipRecruiter’s mission is to connect people to their next great opportunity. The role works to retain customers by understanding cancellation concerns, resolving issues, and recommending appropriate solutions. It contributes to customer satisfaction and retention goals while helping reduce revenue lost from canceled accounts.

What you'll do

• Handle and process customer cancellation requests by phone and email
• conduct discovery calls to identify concerns and opportunities to improve satisfaction
• develop strategies to resolve issues and retain customers
• promote site features and benefits
• meet or exceed productivity and quality goals
• contribute to team retention goals and minimize revenue lost from canceled accounts.

What we're looking for

Skills & competencies

inside sales

retention specialist

phoenix az

ziprecruiter

hybrid

customer retention

account cancellations

discovery calls

customer service

sales commission

$15.39/hr base

$20,790 target commission

Work arrangement

• Weekend coverage required

Benefits & perks

• Exceptional benefits package, flexible vacation and paid time off, and employer-matched 401(k).

Why this role

Hybrid work environment; most US-based positions may also be performed remotely, subject to exceptions. Target commission is based on full-time hours and 100% quota attainment; actual compensation varies with performance.

About the employer

ZipRecruiter is hiring for this role. Industry: Web Search Portals and All Other Information Services. Sector: 51.