Disaster Relief Call Center Representative — Remote

Job overview

The Disaster Relief Call Center Representative role is remote, supporting customers during hurricane-related service needs. Pay is $12.50–$16 per hour. MCI provides customer experience, business process outsourcing, and technology solutions across multiple industries. The representative responds to customer inquiries with compassionate service, uses account management systems to find solutions, and escalates dissatisfaction through appropriate channels. The work supports customer experience during disaster-related circumstances.

What you'll do

• Assist customers with service inquiries
• learn common requests and solutions
• use service techniques and systems
• improve the customer experience
• escalate customer dissatisfaction to appropriate channels.

What we're looking for

Skills & competencies

disaster relief call center representative

remote

mci careers

$12.50–$16/hr

part-time

hurricane-related support

customer service

service inquiries

account management systems

issue escalation

20+ wpm

high school diploma

temporary position

Work arrangement

• Weekend coverage required

Why this role

Temporary, fully remote position based on hurricane-related customer support needs; part-time; requires high school diploma or equivalent and typing at 20+ words per minute.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.