Customer Service Supervisor
Compensation
$78k – $85k /yr
Employment type
Full-time
Work setting
On-site
Location
Lemont, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Supervisor role is onsite in Lemont, IL. Pay is $78,000–$85,000 per year. The supervisor serves as a key customer contact and manages the customer service team, reporting to the Accounting Manager.
What you'll do
- Manage customer service representatives and daily operations
- enter orders in ERP systems and vendor portals
- respond to order-status inquiries
- track and communicate shipping updates
- generate invoices and support collections
- track customer service data
- handle complaints and escalate as needed
- coordinate product-and-service orders
- and improve processes while supporting sales teams.
What we're looking for
- Skills & competencies
- customer service supervisorteam managementorder managementerpvendor portalsinvoicingcollections$78k–$85klemont ilhm craggcustomer relationsprocess improvement
- Work arrangement
- Weekend coverage required
Why this role
The posting requires a high school diploma or equivalent, 2–4 years of customer service experience, and prior team-management experience. Minimal travel between offices may be required.
About the employer
HM Cragg is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-1011.00
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Listing ID: 96be7f40-b291-44e8-8872-b654cc830c8a