Medical Information Specialist

Job overview

The Medical Information Specialist role is listed onsite in Overland Park, KS; compensation is not specified. The position supports EVERSANA’s Medical Information Contact Center, which provides evidence-based, nonpromotional product information and supports post-marketing adverse-event and product-complaint handling. The role exists to respond to medical inquiries with scientifically balanced information, document safety and product-quality reports, and contribute to written medical responses. Its work supports safe and effective use of pharmaceutical products and customer service across multiple clients, products, and therapeutic areas.

What you'll do

• Respond to medical information inquiries from healthcare professionals, consumers, and payers
• research and critically evaluate medical literature
• prepare adverse-event and product-complaint narratives and custom responses
• handle inquiries across phone, email, CRM, chat, and other channels
• conduct intake and reporting under applicable procedures
• coordinate product-quality complaint processes
• maintain product, therapeutic-area, and client knowledge
• support medical writing and content development
• perform on-call duties on an assigned basis
• contribute to projects and process improvements.

What we're looking for

Skills & competencies

medical information specialist

eversana

overland park ks

medical information contact center

pharmaceutical information

adverse event intake

product complaints

medical writing

customer service

clinical knowledge

on-call responsibilities

travel up to 10%

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting refers candidates to EVERSANA’s careers site for benefits information but does not specify individual benefits.

Why this role

Advanced healthcare degree, preferably PharmD or higher, is preferred; pharmacist license is preferred. Travel may be required up to 10%.

About the employer

EVERSANA is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.