Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Matthews, NC; compensation is not specified. The position serves as a primary customer contact, addressing inquiries, resolving concerns, and providing information about products and services. The role supports customer satisfaction and customer acquisition goals by listening to customer needs, communicating service and product information, processing requests, and coordinating with internal teams to resolve issues.

What you'll do

• Assess customer concerns by listening to customer needs and providing timely solutions. Communicate professionally about services, promotions, and products
• maintain current customer account, billing, contact, and address information
• follow company standards and policies
• work with the customer service team toward customer acquisition and sales goals
• and contribute improvement ideas during staff meetings.

What we're looking for

Skills & competencies

customer service representative

matthews nc

ferretti search

customer inquiries

issue resolution

customer accounts

billing information

product information

sales goals

high school diploma

0–3 years experience

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED and accepts candidates with 0–3 years of customer service, retail, sales, or client relations experience. Ferretti Search describes itself as an executive recruiting and staffing firm.

About the employer

Ferretti Search is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.