Work-at-Home Contact Center Agent

Job overview

The Work-at-Home Contact Center Agent role is described as remote, with the listing associated with South Dakota. Compensation is not specified. MCI provides customer experience, business process outsourcing, and cloud technology services through on-site and remote contact center operations. The agent handles customer service, technical support, and sales interactions, resolving issues and identifying relevant product opportunities. The role supports customer experience by providing clear assistance, account management, and effective call resolution.

What you'll do

• Listen to customers and resolve issues
• use systems to complete account management tasks
• identify sales opportunities and explain products and processes
• escalate customer dissatisfaction appropriately
• and work toward first-call resolution through effective problem-solving and call handling.

What we're looking for

Skills & competencies

contact center agent

work at home

remote

south dakota

mci careers

customer service

technical support

customer sales

account management

first-call resolution

full-time

Work arrangement

• Weekend coverage required

Why this role

The title identifies the role as work-at-home and lists both full-time and part-time options; the structured listing indicates full-time.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.