Call Center Representative — Patient Access

Job overview

The Call Center Representative role is onsite in Mesa, AZ; compensation starts at $16.50 per hour and may grow to $19.50 per hour within six months. The role supports Serenity Mental Health Centers’ Patient Access team, often the first meaningful contact for people seeking care. The representative listens to prospective and existing patients, answers questions, addresses concerns, and helps callers understand options and schedule appointments, supporting access to mental health treatment.

What you'll do

• Handle inbound calls
• understand callers’ needs and answer questions about services
• help callers identify next steps and schedule appointments
• address concerns and barriers
• document interactions in CRM and scheduling systems
• apply coaching and review performance.

What we're looking for

Skills & competencies

call center representative

patient access

mesa az

serenity mental health centers

$16.50–$19.50/hr

inbound calls

appointment scheduling

patient engagement

paid training

mental health access

crm documentation

bilingual differential

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k)
• paid time off
• 10 paid holidays
• flexible scheduling
• paid training
• $1/hour Spanish-English bilingual differential.

Why this role

No industry-specific experience is required. The posting provides four consecutive weeks of paid training at 40 hours per week and offers full-time or part-time scheduling after training.

About the employer

Serenity Mental Health Centers is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.