Software Operations Support Engineer

Job overview

The Software Operations Support Engineer role is onsite in Germantown, MD, with an annual salary range of $85,500–$145,500. The position supports AeroVironment’s ARGUS wireless perimeter intrusion detection system, deployed at customer facilities for perimeter security and intrusion detection. The engineer maintains reliable operation of deployed software systems by installing updates, troubleshooting Linux, application, database, and network issues, and coordinating with customers and engineering teams. This work helps sustain system availability and performance in customer environments.

What you'll do

• Provide operational support for deployed ARGUS systems, including Linux servers, cloud infrastructure, databases, and applications
• monitor system health and perform preventive and corrective maintenance
• install, configure, upgrade, and validate software and system changes
• troubleshoot Linux, application, database, network, and configuration issues
• analyze logs and diagnostic information to identify root causes
• respond to customer support requests and coordinate resolution with field service and engineering teams
• administer Linux accounts, permissions, services, and configurations
• support secure access, patching, backups, and recovery
• document installation, troubleshooting, maintenance, and configuration procedures
• recommend improvements to deployment, monitoring, and support processes.

What we're looking for

Skills & competencies

software operations support

linux

system administration

argus

software troubleshooting

python

java

bash

sql

customer support

germantown md

aerovironment

$85.5k–$145.5k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with company matching
• flexible work schedule options
• some programs may offer a 9/80 schedule and paid holiday shutdown.

Why this role

Requires a bachelor’s degree or equivalent relevant experience, 3+ years in a related technical role, hands-on Linux administration, and working knowledge of Python, Java, Bash, SQL, and TCP/IP networking. Applicants must be U.S. citizens and willing and able to obtain a security clearance if needed; occasional customer-site travel may be required.

About the employer

AeroVironment is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.